General Terms and Conditions

0. PURPOSE AND ACCEPTANCE

This legal notice regulates the use of the website http://www.ecoturvalencia.com (hereinafter, THE WEB), owned by HOTEL ESCUELA ECOTUR S.L. (hereinafter, THE OWNER OF THE WEB).

Browsing the website of THE OWNER OF THE WEB attributes the condition of user thereof and implies full and unreserved acceptance of each and every one of the provisions included in this Legal Notice, which may be modified.

The user undertakes to make correct use of the website in accordance with the laws, good faith, public order, traffic uses and this Legal Notice. The user will respond to THE OWNER OF THE WEB or to third parties, for any damages that may be caused as a result of the breach of said obligation.

1. IDENTIFICATION AND COMMUNICATIONS

THE OWNER OF THE WEB, in compliance with Law 34/2002, of July 11, on services of the information society and electronic commerce, informs you that:

Its corporate name is: HOTEL ESCUELA ECOTUR S.L ..

Your CIF / NIF / NIE is: B98629850.

Its registered office is at: AVDA. ORXATA No. 33. HOTEL OLYMPIA – 46120 VALENCIA.

Registered in the Mercantile Registry of Valencia Volume 9787, Book 7069, Folio 152, Page V-159296, 1st Inscription.

To communicate with us, we put at your disposal different means of contact that we detail below:

Phone: 9602135820.

Email: info@ecoturvalencia.com.

All notifications and communications between users and THE OWNER OF THE WEB will be considered effective, for all purposes, when they are made through postal mail or any other means detailed above.

2. CONDITIONS OF CONTRACT.

This document establishes the general contracting conditions (hereinafter, the “Contracting Conditions”) that will govern the purchase by users of any of the products and/or services offered through the ecoturvalencia.com website. (hereinafter, the “Website” or the “Platform”, indistinctly), located at the URL https://www.ecoturvalencia.com/ . Any issue not expressly provided for in these Terms and Conditions shall be understood as reserved to THE OWNER OF THE WEB, without prejudice to the application of the provisions of current regulations. Likewise, THE OWNER OF THE WEBSITE reserves the right to make changes and/or updates to the Terms and Conditions for any reason, of which the client will be previously informed for their acceptance or rejection in case they are substantial. In any case, it will be understood that the user expressly accepts said modifications or updates if they contract the services offered by THE OWNER OF THE WEB through the Website again. In case of acceptance by the user, the new Terms and Conditions will fully replace the terms and conditions in force up to that moment, and will take effect for new subscriptions contracted by the user from the date of acceptance of the new Terms and Conditions. Conditions. Checking the corresponding box in the contracting process, as well as the fact of following all its steps electronically, implies the express acceptance of these Contract Conditions by the user, having the same validity as the signature of the same in person. . In this way, the user acknowledges that he is a person with sufficient capacity to assume the obligations derived from his actions through the Website, who has previously read and understands its contents. In any case, in order to contract with the Holder, the user must be of legal age (≥ eighteen (18) years) and have full legal capacity to enter into contracts.

3. OPERATION OF THE WEBSITE.

The Website consists of a platform for information and contracting of studies in Spain from the international level, to bring students closer to study the different contents that are offered and that may be contracted by users in accordance with the provisions of these Terms and Conditions.

4. USER REGISTRATION.

The user can register in the different forms of the web and request information for free. The registration can be done electronically from any type of device, where you will be asked for the necessary data to manage your registration, having to enter the necessary complete, real and truthful data, since it will be the only way in which we can correctly offer you the Products. and/or Services and manage the contracts made, as well as, where appropriate, contact our users.

Access to the Website implies full acceptance of these Terms and Conditions, without prejudice to the particular conditions provided for certain and specific services, which will be understood as accepted by the mere use of them.

In no case THE OWNER OF THE WEBSITE will be responsible for the veracity of the registration data provided by the users, each user being responsible for the consequences, errors and failures that could derive from the lack of quality of the data.

THE OWNER OF THE WEB will keep the data of any account for a period of 6 months after the deletion of said account. The user may then request the reactivation of his account during this period. THE OWNER OF THE WEBSITE will evaluate in each case whether or not to proceed with said reactivation.

THE OWNER OF THE WEBSITE reserves the right to make the modifications it deems appropriate in its price plan. THE OWNER OF THE WEBSITE undertakes to notify users who may be affected well in advance.

4.1. REGISTRATION REQUIREMENTS
To register as a user, it is an essential requirement to be over eighteen (18) years of age and provide all the required and mandatory information.

Likewise, and in the cases that the user registered through a platform must assume that the password and the user account are personal and non-transferable.

The password must be generated by the user according to the robustness and complexity rules established at all times by the Holder. The password created by the user will have an unlimited temporary validity, only subject to the time that the Website remains active, or the section thereof that requires access by password.

Notwithstanding the foregoing, the user may change their password at any time, using the tools made available by the Owner through the Website.

The user undertakes to make diligent use of his password and to keep it secret, not being able to transmit it to any third party. Consequently, users will be responsible for the proper custody and confidentiality of the identifiers and/or passwords they have selected as registered users, and undertake not to assign their use to third parties, either temporarily or permanently, nor allow access. from third parties to your account. The user will be responsible for the lawful use of the Website and will be liable for any damage or harm caused by a third party who accesses the Website using their access credentials.

By virtue of the foregoing, it is the user’s obligation to immediately notify the Owner of any fact that allows the improper use of identifiers and/or passwords, such as theft, loss, or unauthorized access to them, in order to proceed to their immediate cancellation. As long as such facts are not communicated, the Holder will be exempt from any liability that may arise from the improper use of identifiers or passwords by unauthorized third parties.

4.2. REGISTRATION CANCELLATION.
The User may, at any time, request to withdraw from the Website, simply by requesting it through the platform itself.

In any case, once the cancellation is made, the user may request a new registration, except for the right of THE OWNER OF THE WEB to not accept said registration in the specific cases specified in the “Legal Notice” in the clause called “Rules of Use” or in case of conflict or dispute between the parties.

5. ELECTRONIC PROCUREMENT.
In accordance with the provisions of article 23 of Law 34/2002, of July 11, on services of the information society and electronic commerce, contracts entered into by electronic means will produce all the effects provided for in the legal system, when the consent and the other requirements necessary for its validity are met.

In any case, the electronic support that contains these Terms and Conditions of Contract entered into by electronic means will be admissible as documentary evidence in the event of a dispute between the parties.

For these purposes, it will be understood that the completion of all phases of the subscription process and, where appropriate, the payment of the corresponding economic amount, necessarily implies the provision of the consent required for contracting.

Likewise, and in accordance with the provisions of article 27 of Law 34/2002, on services of the information society and electronic commerce, all the information related to the contracting procedure is made available to users, on a prior to the start of the contracting procedure, which will only be applicable in the event that the user decides to proceed with the contracting through the Website.

5.1. PREVIOUS INFORMATION.
These Contract Conditions are freely available to all users of the Website from the following link https://www.ecoturvalencia.com/terminos-generales-y-condiciones/.

Access to the recruitment process is completely free. At any time the user may opt for a full payment subscription or in some cases pay half of the payment and consequently pay the corresponding economic amount, there is a payment for the administrative management expenses that are contemplated in each product.

The Products and/or Services offered by THE OWNER OF THE WEBSITE are perfectly described on the Website, without including those issues that have not been expressly indicated.

The contract between THE OWNER OF THE WEBSITE and the user is understood to be perfected from the moment the user completes the contracting procedure by pressing the “PAY” button, it being understood that the completion of all phases of the electronic contracting procedure and the inclusion of All the data requested, together with the marking of the corresponding box relative to the acceptance of these Conditions of Contract, is a direct manifestation of the user’s will to accept them.

THE OWNER OF THE WEB, as a service provider of the information society, will file the electronic document by which this contract is formalized. This electronic document will be accessible to the user when contracting the product, they will be able to print it, and the benefits of the contract will be included in it.

THE OWNER OF THE WEBSITE will implement the appropriate and sufficient technical means to identify and correct technical errors in the management of information to the extent that it falls within its competence.

The language in which the contracting procedure will be carried out and in which this contract will be formalized will be, unless otherwise indicated, Spanish or English.

5.2. RECRUITMENT PROCEDURE

The contracting procedure for the Products and/or Services offered by THE OWNER OF THE WEB is carried out completely electronically through the Website. Any person with Internet access can carry out the contracting process, being all the Products and/or Services offered through the Website accessible to the public, without any restriction on their viewing.

The complete procedure to be followed by any user who wishes to contract the Products and/or Services offered by THE OWNER OF THE WEB through the Website will be the following:

Once the user has accessed the IHMGS Website, they must select the subscription they wish to obtain and proceed with their purchase by selecting the “PAY” button. It is important that the user review the descriptions of the Product and/or Service, as well as the final conditions, terms and prices.
All subscriptions that the user has selected can be removed if the user no longer wishes to purchase any or all of them. If instead you wish to continue obtaining a subscription, you must read and expressly accept these Terms and Conditions and the Privacy Policy at https://www.ecoturvalencia.com/privacy-policy/
Next, the user must enter the desired payment method among those offered by THE OWNER OF THE WEB through its payment gateway, which are the following: credit card or debit card, Google Pay, Apple Pay and Link . At no time THE OWNER OF THE WEBSITE will have access to your bank details, these being directly managed by the corresponding banks in our payment gateway.

Once this process is finished, a purchase summary screen will be displayed, without prejudice to the fact that the user will automatically receive an email confirming that the subscription has been completed correctly. This email will describe the characteristics of the user’s subscription, and this document will serve as accreditation for any type of claim. If you do not receive this email, please check your “junk” or “spam” folder and if you do not find it in this section, please let us know as soon as possible so we can fix the problem.
The user will be able to find all the information of his purchase, as well as of all those that he has made previously, in his private area of the website, where, after identification, he will be able to see the summary of his orders.

5.3 ECONOMIC CONDITIONS
The price of the Products and/or Services offered by ECOTUR through the Website is indicated next to the description of each one of them, showing in any case in the official currency of the European Union, the Euro (€).

5.3.1 PRICES.
The current price of the Products offered will be indicated at all times on the Website together with its description, being publicly accessible, without the need to be registered as a user to view it.

The indicated price will be subject to legally applicable taxes depending on the nature of the operation and the parties involved and other applicable expenses. Notwithstanding the foregoing, the final price will include all applicable increases or discounts, expenses borne by the user and additional costs for complementary services, means of payment, etc. Except for those previously mentioned as administrative management expenses, which in some cases are already included.

In any case, all these amounts will be shown to the user in detail during the contracting process.

5.3.2 PAYMENT AND BILLING.

THE OWNER OF THE WEB allows the user to contract the courses offered through the STRIPE payment gateway platform. This platform has its own privacy policies, for which THE OWNER OF THE WEB is not responsible. Below we leave you access to the different links that may be of interest to you and those that can be accessed from the payment platform:

For the payment of the corresponding economic amount, the user must previously enter their billing information and payment method, that is, credit card, debit card or other means of payment mentioned, depending on whether it is an end user, a company Spanish, a company from the European Union, an international user outside the European Union or an international company, who contracts the Products and/or Services, the corresponding VAT will be applied according to the tax location rules.

Once the user has contracted the Services and made the corresponding payment through any of the means of payment made available to users by THE OWNER OF THE WEB, ECOTUR will send the user an email with information regarding the Products and / or Services purchased, their price and applicable taxes.

In any case, the payment of economic amounts through the Internet will be made through the Website provided by an external financial entity, which in any case will be hosted on a website under secure SSL protocol. Specifically for payment, THE OWNER OF THE WEBSITE uses Stripe, an online payment system that facilitates transactions over the Internet and has numerous advantages such as the fact that all international credit cards are accepted and that THE OWNER OF THE WEBSITE does not store the user’s credit card data in any case. For your identification, please confirm that the web address of the page from which you are going to make the payment begins with https://.

In any case, the purchase will only be effective when THE OWNER OF THE WEBSITE receives confirmation of payment from the bank that owns the payment gateway. If the transaction is denied for any reason by said entity, or if the total amount corresponding to the amount of the Products and/or Services is not provided (including surcharges for management fees and bank transfer fees), the purchase will be suspended, informing the user that the transaction has not been completed.

Once full payment is received, THE OWNER OF THE WEB will automatically send the invoice corresponding to the purchase made to the user’s email address. By accepting these Terms and Conditions, the user expressly agrees to receive the invoice electronically. If the user wishes to receive the invoice on paper, they can contact THE OWNER OF THE WEBSITE indicating the postal address to which the invoice must be sent. The invoice may be issued directly to the user as a natural person, to the user as a self-employed person or to the company for which the user works.

Likewise, in accordance with current legislation, THE OWNER OF THE WEBSITE may not subsequently modify the billing of the sales made. Therefore, the invoice will be issued in the name of the natural person who contracts the Products and/or Services, so the user must ensure that the order is made in the correct name, and duplicate invoices cannot be issued to send to third parties. nor may they be issued after the warranty period has elapsed.

5.3.3. RETURNS AND CANCELLATION:

You may request a refund of the payment of the Products before the processing of the same. Administrative management expenses are not reimbursable. Each product is subject to different contracting conditions that must be previously checked and requested.

6. WARRANTIES
6.1. RESPONSIBILITY OF THE OWNER OF THE WEB
THE OWNER OF THE WEBSITE undertakes that the content, data or information related to the Products and/or Services offered through the Website are reliable, truthful and exact, being responsible for the prices and characteristics announced. However, THE OWNER OF THE WEB will not be responsible for any information that has been entered, displayed or modified by third parties other than THE OWNER OF THE WEB.

The photographs, texts, graphics, information or characteristics reproduced that illustrate the Products and/or Services are not contractual in nature and, therefore, may vary. However, we always try to make their description as close as possible to reality.

6.2. CUSTOMER SERVICE
THE OWNER OF THE WEB, as responsible for the Website and in charge of marketing the Products and/or Services offered through it, makes a customer service department available to users, available at the following email address: info @ecoturvalencia.com , which will give due attention to all queries, complaints and suggestions raised in connection with the subscription to any of the Products and/or Services.

Specifically, the contact channels made available to users are the following:

Email: info@ecoturvalencia.com
Telephone: (+34) 722 19 54 91
We will respond to complaints or queries received as soon as possible.

There are claim forms available to the consumer and/or user.

7. RESPONSIBILITIES.
The parties agree to comply with their legal and contractual obligations under these Terms and Conditions. If one of the parties fails to comply with any of its obligations or prevents the fulfillment of the same by the other party, the other party will have the right to claim compensation for damages caused, both for consequential damages and lost profits. The parties will be responsible for the breaches in which they have incurred personally, and the other party will be indemnified for any error, fault or negligence that is not attributable to it, and for the damages resulting from such breaches or errors attributable to the other party. THE OWNER OF THE WEBSITE will not be responsible in the cases described in the Legal Notice of the Website https://www.ecoturvalencia.com/legal-advice/ with respect to the Products and/or Services offered through the Website. Likewise, in particular, THE OWNER OF THE WEB will not be responsible in case of unavailability of the Website or the impossibility of contracting the Products and/or Services when this is due to circumstances beyond the control of THE OWNER OF THE WEB, force majeure or error in the contracting process or data provided by the user. However, in such cases, THE OWNER OF THE WEB will contact the user in order to find the best solution to the case. THE OWNER OF THE WEBSITE will make all reasonable commercial and technical efforts to keep the Products and/or Services offered through the Website available, an obligation that, however, will not be applicable to lack of availability or performance caused by:
Temporary inactivity of the Website for reasons of updating and/or technical maintenance, which will be notified in advance by publication on the Website itself within a maximum period of 48 hours, provided that these circumstances are known or communicated to THE OWNER OF THE WEB with more than 48 hours in advance.
Causes beyond the control of THE OWNER OF THE WEBSITE: force majeure, Internet access problems, technological problems beyond the diligent and reasonable management of the owner of the Website, actions or omissions of third parties, etc.
In all the above cases, beyond the control and due diligence of THE OWNER OF THE WEB, no compensation will be made to the user for loss of profit, damage or loss. In the event of the closure or suspension of the Website for reasons beyond the control of the parties, the user will be promptly informed of the transfer of the service to a new domain, only modifying the provisions of this contract in relation to the domain in which the website remains. asset.

8. SAFEGUARD CLAUSE
All the clauses or extremes of these Conditions of Contract must be interpreted independently and autonomously, the other stipulations not being affected in the event that any of them has been declared null by judicial sentence or final arbitration resolution. The affected clause or clauses will be replaced by another or others that preserve the effects pursued by the Website Contract Terms and Conditions.

9. DISPUTE RESOLUTION
The present relationship between the Parties, provided that the legislation applicable to each of them allows it, will be governed by Spanish legislation in force at all times. Thus, for any litigious matter related to this Website or any of those that depend on it, and whenever the legislation so allows, the Spanish legislation in force at the time of the controversy will apply, being the Courts and Tribunals of the The city of Madrid (Spain) will be competent to resolve all disputes arising from or related to the use of this Website.

To present claims in the use of our Products and/or Services, you can contact us by postal mail at the electronic or physical address indicated in the “Identification” section, committing ourselves to seek an amicable solution to the conflict at all times.

In addition, any user residing in the European Union has the possibility of going to the Online Dispute Resolution Platform (ODR), through the following link https://ec.europa.eu/consumers/odr/main/index. cfm?event =main.home.chooseLanguage . For any questions about this platform, the user can contact the European Consumer Center in Spain, located in Madrid, Calle Príncipe de Vergara 54, 28006, telephone 918224555.